Terms of Service

1. Acceptance of Terms

By accessing our website or engaging our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

FlowZone AI provides done-for-you automation services, including the design, development, and deployment of custom workflow automations. Specific deliverables, timelines, and pricing will be agreed upon in writing (via email or proposal) before work begins.

3. Payment

Payment is due upfront before work begins unless otherwise agreed in writing. For Growth packages, we may offer a 2-payment split arrangement upon request. All payments are in USD.

We accept payment via credit card, bank transfer, or other methods as agreed. If payment is not received within 5 business days of the invoice date, we reserve the right to pause or cancel the project.

4. Refunds & Delivery Guarantee

We guarantee delivery of a working automation within the agreed timeframe. If we fail to deliver within the agreed timeline for reasons within our control, you are entitled to a full refund.

Refund requests must be submitted within 7 days of the missed deadline. Refunds are not provided for: completed and delivered automations; delays caused by client non-responsiveness or failure to provide required access/information; scope changes requested after the project has begun.

5. Client Responsibilities

You agree to provide timely access to the tools, accounts, and information we need to build your automation. Delays caused by your unavailability or failure to provide required access may extend the delivery timeline and are not grounds for a refund.

You are responsible for ensuring you have the legal right to share any data or credentials you provide to us.

6. Intellectual Property

Upon full payment, you own the automation we build for you — including all workflows, documentation, and configurations. We retain no ongoing rights to your automation.

We may reference the project category (not client details) in our marketing materials (e.g., "built a lead intake automation for a SaaS company") unless you request otherwise in writing.

7. Confidentiality

We treat all client information as confidential. We will not disclose your business details, workflow logic, or proprietary processes to third parties without your written consent, except as required by law.

8. Limitation of Liability

FlowZone AI's total liability for any claim arising from our services is limited to the amount paid for the specific project in question. We are not liable for indirect, incidental, or consequential damages, including lost profits or data.

We are not liable for issues arising from third-party tools, platform outages, API changes, or factors outside our control.

9. Termination

Either party may terminate a project engagement at any time with written notice. If you terminate after work has begun but before delivery, payment is owed for work completed. If we terminate due to client breach, no refund is owed.

10. Governing Law

These terms are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

11. Changes to Terms

We reserve the right to update these terms at any time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

12. Contact

For questions about these terms, contact us at: flowzoneautomation@gmail.com